Refund policy
Welcome to Sealoria.site. Customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
Returns
We accept returns within 30 days from the date your order is delivered.
To be eligible for a return, the item must:
- Be unused and in the same condition that you received it.
- Be in its original packaging.
- Include all accessories, manuals, and components.
- Be accompanied by proof of purchase or order confirmation.
Items returned without prior authorization may not be accepted.
Non-Returnable Items
The following items cannot be returned:
- Personalized or custom-made products.
- Gift cards.
- Downloadable digital products.
- Clearance or final sale items.
- Products showing signs of misuse, damage, or alteration by the customer.
Return Process
To initiate a return, please contact us at:
Email: support@Sealoria.site
Please include:
- Order number
- Full name
- Reason for return
- Photos (if applicable)
Our support team will review your request and provide return instructions.
Refunds
Once we receive and inspect your return, we will notify you regarding the approval status of your refund.
If approved, your refund will be issued to your original payment method within 5–10 business days.
Please note that your financial institution may require additional processing time before the refund appears in your account.
Shipping Costs
Original shipping charges are non-refundable unless the return is caused by our error, including:
- Incorrect item received
- Defective product
- Damaged item upon arrival
Customers are responsible for return shipping costs unless otherwise stated.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
We may request photographs to assist with our investigation and resolution process.
Contact Us
Sealoria.site
230 16th St E, North Vancouver, BC, V7L 2T1, Canada
Phone: (778) 269-7230
Email: support@Sealoria.site